Why measure client satisfaction?

  • Satisfaction with their experience may aid your clients' recovery up to one year after treatment.1,2
  • Client satisfaction helps your agency increase referrals and voluntary returns.
  • Satisfaction measures help you independently evaluate your agency's innovations and change.
  • Accreditation agencies often request client satisfaction surveys.

For more information or to discuss your needs contact our Staff.

1 Carlson, M. J., & Gabriel, R. M. (2001). Patient satisfaction, use of services, and one-year outcomes in publicly funded substance abuse treatment. Psychiatric Services, 52(9), 1230-1236.
2 Zhang, Z., Gerstein, D. R., & Friedmann, P. D. (2008). Patient Satisfaction and Sustained Outcomes of Drug Abuse Treatment. Journal of Health Psychology, 13(3), 388-400. doi:10.1177/1359105307088142